privacy notice 

PRIVACY NOTICE

This document governs the privacy notice of our website laurafedericotherapy.com. Laura Federico, licensed psychotherapist operating out of the USA and Switzerland, has created this site and is committed to protecting your privacy. Our privacy notice tells you what data we may collect from you, how we collect it, how we protect it, how we may share it, and how you can access and change it. This privacy notice also explains your legal rights to your personal data. Please read our policy carefully before deciding to use our website. 

YOUR RIGHTS

When using our website and submitting personal data to us, you may have certain rights under the General Data Protection Regulation (GDPR) and other laws. Depending on the legal basis for processing your personal data, you may have some or all of the following rights:

The right to be informed
You have the right to be informed about the personal data we collect from you, and how we process it. 

The right of access
You have the right to get confirmation that your personal data is being processed and have the ability to access your personal data.

The right to rectification
You have the right to have your personal data corrected if it is inaccurate or incomplete.

The right to erasure (right to be forgotten)
You have the right to request the removal or deletion of your personal data if there is no compelling reason for us to continue processing it.

The right to restrict processing
You have a right to ‘block’ or restrict the processing of your personal data. When your personal data is restricted, we are permitted to store your data, but not to process it further.

The right to data portability
You have the right to request and get your personal data that you provided to us and use it for your own purposes. We will provide your data to you within 30 days of your request. To request your personal data, please contact us using the information at the top of this privacy notice.

The right to object
You have the right to object to us processing your personal data for the following reasons:

  1. Processing was based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling);
  2. Direct marketing (including profiling); and
  3. Processing for purposes of scientific/historical research and statistics.
  4. Rights in relation to automated decision-making and profiling.

Automated individual decision-making and profiling
You will have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

Filing a complaint with authorities
You have the right to file a complaint with supervisory authorities if your information has not been processed in compliance with the General Data Protection Regulation. If the supervisory authorities fail to address your complaint properly, you may have the right to a judicial remedy.

For details about your rights under the law, click here.

INFORMATION WE COLLECT

Generally, you control the amount and type of information that you provide to us when using our website. Our legal basis for collecting and processing your data is based on consent when you sign up to our bimonthly affirmations, or submit an online form requesting a consultation or more information regarding services. 

Our Legal Basis for Collecting and Processing Personal Data
Our legal basis for collecting and processing your data when you sign up for our bimonthly affirmations or submit an online form through our website opt-in forms is based on consent.

What Happens If You Don’t Give Us Your Data:
If you do not provide us with enough information, we may not be able to provide you with all our products and services. However, you can access and use some parts of our website without giving us your data. 

We Collect Your Personal Data in the Following Ways: 

Automatic Information
We automatically receive information from your web browser or mobile device. This information includes the name of the website from which you entered our website, if any, as well as the name of the website you’ll visit when you leave our website. This information also includes the IP address of your computer/the proxy server you use to access the Internet, your Internet service provider’s name, your web browser type, the type of mobile device, your computer operating system, and data about your browsing activity when using our website. We use all this information to analyze trends among our users to help improve our website.

When Entering and Using Our Website
When you enter and use our website and agree to accept cookies, some of these cookies may contain your data.

When you Submit an Online Form
When you sign up to our bimonthly affirmations we collect your email address. When you fill out a contact form or schedule a consultation we collect your first and last name, your email address and any additional information you choose to share.

When Engaging in Therapy
We work with reputable companies to deliver confidential, convenient remote therapy. Our online office is provided through CounSol, who contracts with Stripe, the payment gateway, to facilitate safe and secure payments. These companies may have their own terms of service, privacy policies, and other practices which are different from ours. It’s important to carefully review the policies as specified below. 

CounSol

CounSol has designed a state of the art service to protect the privacy of all counselors and clients. CounSol has implemented all the required components to make the site HIPAA compliant and more. CounSol's number one priority is making sure counselors’ information is safe and secure.

  • Servers housed in Tier-IV data center with SSAE16, HITRUST, ISO 27001 & PCI 2.0 compliance
  • PCI (Payment Card Industry) standards applied to our internal systems and software
  • All traffic is required to use SSL (Secure Socket Layer) with 256-bit encryption
  • Unique login for all users
  • Logging of all user activity
  • 256-bit encryption of all sensitive data
  • No sensitive information is sent via email, only notifications to login will be sent
  • Data backed up hourly using 256-bit encryption

To learn more, read the CounSol Privacy Policy here:

https://counsol.com/site/legal/privacy/

Stripe 

We use Stripe.com as our payment gateway, to learn more, please refer to their Privacy Policy here: 

https://stripe.com/gb/privacy

SquareSpace

Our website is hosted on Squarespace. Your data is stored through Squarespace’s data storage, databases and the general Squarespace application.

To learn more, read the Squarespace Terms of Service here or Privacy Statement here:

http://www.squarespace.com/terms-of-service/
http://www.squarespace.com/privacy/

MailChimp

If you consent to bimonthly affirmations, you will receive emails through MailChimp. Your email is stored securely. To learn more, read the MailChimp Privacy Policy here:

https://mailchimp.com/legal/privacy/

COOKIES

Our website uses cookies. A cookie is a small piece of data or a text file that is downloaded to your computer or mobile device when you access certain websites. Cookies may contain text that can be read by the web server that delivered the cookie to you. The text contained in the cookie generally consists of a sequence of letters and numbers that uniquely identifies your computer or mobile device; it may contain other information as well. 

By agreeing to accept our use of cookies, you are giving us, and third parties we partner with, permission to place, store, and access some or all the cookies described below on your computer.

Strictly Necessary Cookies
These cookies are necessary for proper functioning of the website, such as displaying content, logging in, validating your session, responding to your request for services, and other functions. Most web browsers can be set to disable the use of cookies. However, if you disable these cookies, you may not be able to access features on our website correctly or at all. 

Performance Cookies
These cookies collect information about the use of the website, such as pages visited, traffic sources, users’ interests, content management, and other website measurements. 

Functional Cookies
These cookies enable the website to remember a user’s choices – such as their language, user name, and other personal choices – while using the website. They can also be used to deliver services, such as letting a user make a blog post, listen to audio, or watch videos on the website.

Media Cookies
These cookies can be used to improve a website’s performance and provide special features and content. They can be placed by third parties who provide services to us or by our company.

Advertising or Targeting Cookies
These cookies are usually placed and used by advertising companies to develop a profile of your browsing interests and serve advertisements on other websites that are related to your interests. You will see less advertising if you disable these cookies.

Session Cookies
These cookies allow websites to link the actions of a user during a browser session. They may be used for a variety of purposes, such as remembering what a user has put in their shopping cart as they browse a website. Session cookies also permit users to be recognized as they navigate a website so that any item or page changes they make are remembered from page to page. Session cookies expire after a browser session; thus, they are not stored long term. 

Persistent Cookies
These cookies are stored on a user’s device in between browser sessions, which allows the user’s preferences or actions across a site (or, in some cases, across different sites) to be remembered. Persistent cookies may be used for a variety of purposes, including remembering users’ choices and preferences when using a website or to target advertising to them.

We may also use cookies for:

• Identifying the areas of our website that you have visited
• Our website analytics
• Allowing you to post comments
• Allowing you to share content with social networks

Most web browsers can be set to disable the use of cookies. However, if you disable cookies, you may not be able to access features on our website correctly or at all. 

Google Analytics Privacy Notice
Our website uses Google Analytics to collect information about the use of our website. Google Analytics collects information from users such as age, gender, interests, demographics, how often they visit our website, what pages they visit, and what other websites they have used before coming to our website. We use the information we get from Google Analytics to analyze traffic. Google Analytics collects only the IP address assigned to you on the date you visit our website, not your name or other identifying information. We do not combine the information collected using Google Analytics with personal data. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit our website, the cookie cannot be used by anyone but Google. Google also uses specific identifiers to help collect information about the use of our website. For more information on how Google collects and processes your data, visit https://www.google.com/policies/privacy/partners/

You can prevent Google Analytics from using your information by opting out at this link: https://tools.google.com/dlpage/gaoptout

Squarespace Cookies
You can find more details on the exact cookies that this Squarespace website uses in this article. This website is configured to disable Analytics and Performance Cookies unless you click on Continue on the Cookie Notice.

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.  

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.  

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our shop’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Notice.

HOW YOUR INFORMATION IS USED

We use the information we receive from you to:

  • Send you a bimonthly affirmation via email
  • Provide our products and services you have requested or purchased from us
  • Communicate via email to organize a consultation as requested by you 

Communications and Emails
When we communicate with you about our website, we will use the email address you provided. 

Sharing Information With Affiliates and Other Third Parties
We do not sell or rent your data to third parties for marketing purposes. 

We may provide your information to any successor in interest in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets and/or business.

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights or when compelled by a court or other governmental entity to do so.

RETAINING AND DESTROYING YOUR DATA

We retain information that we collect from you only for as long as we need it for legal, business, or tax purposes. Your information may be retained in electronic form, paper form, or a combination of both. When your information is no longer needed, we will destroy, delete, or erase it.

UPDATING YOUR DATA

You can update your data using services found on our website. If no such services exist, you can contact us using the contact information found at the top of this privacy notice and we will help you. However, we may keep your data as needed to enforce our agreements and to comply with any legal obligations.

REVOKING YOUR CONSENT TO USE DATA  

You have the right to revoke your consent for us to use your data at any time. Such an optout will not affect disclosures otherwise permitted by law including but not limited to: (i) disclosures to affiliates and business partners, (ii) disclosures to third-party service providers that provide certain services for our business, such as credit card processing, computer system services, shipping, data management services, (iii) disclosures to third parties as necessary to fulfill your requests, (iv) disclosures to governmental agencies or law enforcement departments, or as otherwise required to be made under applicable law, (v) previously completed disclosures to third parties, or (vi) disclosures to third parties in connection with subsequent contests or promotions you may choose to enter, or third-party offers you may choose to accept. If you want to revoke your consent for us to use your data, send us an email with your request to: laurafedericotherapy@gmail.com

DO NOT TRACK SETTINGS

Some web browsers have settings that enable you to request that our website not track your movement within our website. Our website does not obey such settings when transmitted to and detected by our website. You can turn off tracking features and other security settings in your browser by referring to your browser’s user manual.

LINKS TO OTHER WEBSITES 

Our website may contain links to other websites. These websites are not under our control and are not subject to our privacy notice. These websites will likely have their own privacy notices. We have no responsibility for these websites and we provide links to these websites solely for your convenience. You acknowledge that your use of and access to these websites are solely at your risk. It is your responsibility to check the privacy notices of these websites to see how they treat your data. 

PROTECTING CHILDREN'S PRIVACY

Even though our website is not designed for use by anyone under the age of 16, we realize that a child under the age of 16 may attempt to access our website. We do not knowingly collect data from children under the age of 16. If you are a parent or guardian and believe that your child is using our website, please contact us. Before we remove any information, we may ask for proof of identification to prevent malicious removal of account information. If we discover that a child is accessing our website, we will delete that child's information within a reasonable period of time. You acknowledge that we do not verify the age of our users nor do we have any liability to do so. 

EMAIL POLICY

You can always opt out of receiving further email correspondence from us or our affiliates. We will not sell, rent, or trade your email address to any unaffiliated third party without your permission.

SECURITY POLICY 

We have built our website using industry-standard security measures and authentication tools to protect the security of your data. We and the third parties who provide services for us, also maintain technical and physical safeguards to protect your data. When we collect your credit card information through our website, we will encrypt it before it travels over the Internet using industry-standard technology for conducting secure online transactions. Unfortunately, we cannot guarantee against the loss or misuse of your data or secure data transmission over the Internet because of its nature. 

We strongly urge you to protect any password you may have for our website and to not share it with anyone. You should always log out of our website when you finish using it, especially if you are sharing or using a computer in a public place.

USE OF CREDIT CARD 

You may have to provide a credit card to purchase sessions. We use third-party billing services and have no control over these services. We use our commercially reasonable efforts to make sure your credit card number is kept strictly confidential by using only third-party billing services that use industry-standard encryption technology to protect your credit card number from unauthorized use. However, you understand and agree that we are in no way responsible for any misuse of your credit card number. 

TRANSFERRING DATA FROM THE EU

Data that we collect from you may be stored, processed, and transferred between any of the countries in which we operate, specifically the United States. The European Union has not found the United States and some other countries to have an adequate level of protection of data under Article 45 of the GDPR. Our company relies on derogations for specific situations as defined in Article 49 of the GDPR. For European Union customers and users, with your consent, your data may be transferred outside the European Union to the United States. We will use your data to provide the goods, services, and/or information you request from us to perform a contract with you or to satisfy a legitimate interest of our company in a manner that does not outweigh your freedoms and rights. Wherever we transfer, process or store your data, we will take reasonable steps to protect it. We will use the information we collect from you in accordance with our privacy notice. By using our website, services, or products, you agree to the transfers of your data described within this section.

CHANGES TO OUR PRIVACY NOTICE

We reserve the right to change this privacy notice at any time. If our company decides to change this privacy notice, we will post those changes on our website so that our users and customers are always aware of what information we collect, use, and disclose. If at any time we decide to disclose or use your data in a method different from that specified at the time it was collected, we will provide advance notice by email (sent to the email address on file in your account). Otherwise we will use and disclose our users’ and customers’ data in agreement with the privacy notice in effect when the information was collected. In all cases, your continued use of our website, services, and products after any change to this privacy notice will constitute your acceptance of such change.

QUESTIONS AND CONTACT 

Any questions please contact Laura at laurafedericotherapy@gmail.com, or mail to 

LF Therapy

223 Bedford Ave
PMB #744
Brooklyn, NY 11211

 


updated may 2018

© 2018 Laura Federico/Laura Federico Therapy